We are building a conversational assistant for a local authority in Ibiza that answers questions about procedures, planning and municipal services — in English, Spanish, Catalan, Italian and any other language required, at any hour. No improvisation: every answer cites the official documentary source.
An Ibiza town council receives hundreds of repeat queries every day: office opening hours, which documents are needed for a licence, how to register on the municipal census, when the bins are collected. These are perfectly legitimate questions, but they consume time that council staff should be spending on tasks that genuinely require human judgement.
The island speaks English, Spanish, Catalan, Italian — and municipal information has to reach everyone. At any hour, in any language.
The result is friction at every turn: the resident cannot find the answer, calls anyway, the council officer is interrupted, and the query leaves no usable record for improving services.
We build a conversational assistant connected to the council's official documentation: bylaws, procedure guides, opening hours, planning regulations, official bulletins. When a resident asks a question, the assistant does not improvise — it searches that documentation, formulates a clear answer and cites the exact source so the resident can verify it or dig deeper.
The assistant lives where residents already are: on the council website and in WhatsApp. Nothing to download. It understands English, Spanish, Catalan, Italian and any language the municipality considers relevant, and always responds in the language it is addressed in. Available 24 hours a day, including weekends and public holidays.
Every conversation is logged in anonymised form. The council can see what residents are asking, identify information gaps and improve its publications. This is management data that simply does not exist today.
We index the municipality's official documents: bylaws, procedure guides, planning regulations, FAQs. The assistant only answers based on what the council has published.
Integrated into the council website and WhatsApp Business. No downloads or prior registration. Residents write as they would to a knowledgeable neighbour.
Each response states where the information comes from: the bylaw, the article, the official web page. Residents can verify it. The assistant does not invent or extrapolate.
The council accesses a dashboard showing the most frequent queries, unanswered topics and peak activity times. Real information to improve public communications.
* Illustrative conversation. Actual data in the integrated system depends on the documentation provided by the municipality.
What if the assistant gives an incorrect answer?
The assistant only responds based on documentation provided by the council. If the information is not in that base, it says so explicitly rather than improvising. Every answer includes its source so residents can check it.
We also configure confidence thresholds: when the assistant is insufficiently certain, it directs the resident to the official channel (phone, email, in person). The goal is not to replace council staff, but to free them from routine queries.
How much does it cost and how is it billed?
We don't publish fixed rates because every integration is different: the volume of documentation, the channels activated (web, WhatsApp, voice) and the council's technical requirements all determine the cost. What we can say is that we work with fixed-scope proposals and short cycles, without multi-year contracts or perpetual licences that lock you in. Get in touch and we'll prepare a concrete quote in under a week.
Who keeps the documentation up to date?
Editorial responsibility for municipal documentation always rests with the council. We provide the process for incorporating updates (typically via a simple panel or a periodic sync with the official website), and can handle the technical maintenance of the system. What we will not do is edit or interpret official content on our own account.
What about data protection? GDPR, ENS...
A necessary and correct question. The assistant does not store personally identifiable data about residents. Conversations are logged in anonymised form for the analytics dashboard. Data processing is governed by the GDPR (EU Regulation 2016/679) and the Spanish Data Protection Act (LOPDGDD 3/2018), with a legal basis in the public interest and the functions attributed to the council.
For public authorities required to comply with the Spanish National Security Framework (ENS), we design the architecture to be compatible with the required security levels, including the option of European server infrastructure. The contract includes a data processing agreement in accordance with Article 28 of the GDPR.
How long does it take to go live?
It depends on the state of the council's documentation and the channels being activated. In the simplest scenario — existing documentation, web integration only — we can have a working pilot ready within four to six weeks of signing the contract. Adding WhatsApp or integration with internal systems extends the timeline, though not dramatically. Our philosophy is to start small, demonstrate value, and grow from there.
Honesty first: this is not yet live.
We are in the proposal stage with a local authority in Ibiza. The system is designed and the technical components have been validated. What we need is an institutional partner to run the first pilot with.
If you lead a municipality in Ibiza — or the Pitiüses islands more broadly — and think this could fit what you need, write to us. You don't need to have anything decided: a half-hour conversation is enough to find out whether it makes sense to go further.
An informal conversation, no commitment required. Tell us how many queries you receive, what residents ask about, and we'll let you know whether a pilot makes sense.